Upendo FAQ


Thank you for finding us, we are natural alkaline organic licensed business based in Taylor Texas, USA, we have been importing and manufacturing Upendo foods & herbal products, since 2017, please read our ‘about us’ page for our full history About Us Here…

We ship all orders with Royal Mail; customers can use another courier if you prefer, but there may be an additional charge. We have found Royal Mail to have the most comprehensive UK wide coverage and to be the most reliable, and we have worked with quite a few in the last five years.

Upon checkout, there are the following shipping options:

1. FREE DELIVERY – if the value of your shopping basket is over £25 and your ship to address is within the UK mainland you will be offered free delivery when checking out. Free delivery is sent using Royal Mail 48 3 to 5 working day service.

2. Royal Mail 48 – 3 to 7 working day service after dispatch.

3. Royal Mail 24 – 2 to 3 working day service after dispatch.

4. Royal Mail 24 Recorded – 2 to 3 working day service with delivery confirmation.

5. Next Day – for delivery the next working day order before 13:00. If an order is placed before 13:00 it will be dispatched the same day and delivered the next business day before 13:00. Please note that if you place your order on a Friday before 13:00 it will be delivered on Monday before 13:00.

If you don’t see these options when checking out this is because your parcel doesn’t qualify for them, this may be because of the total weight of the ordered items or the delivery location; this affects a very small number of international orders; please contact us to arrange a bespoke delivery. Visit our ‘Contact Us’ Page Here…

You’re in control of your subscriptions; you can change the frequency, pause if you don’t need a subscription for a few months or cancel at any time by clicking this link while being logged in to your account on our shop. Alternatively, you can Contact Us, and we will do it for you.

Sadly, No. We can tell you about our products, the ingredients they contain and where they are from, the majority of this information is already included in each product’s description.

We can NOT give out medical advice; we can NOT advise on the treatment of any illness, we are NOT medical practitioners nor are we qualified to diagnose or advise on ANY medical conditioners. None of the products we offer for sale is intended to treat, cure or prevent any medical conditions. We strongly recommended you conduct independent research before buying any of our products.

Thank you for checking our frequently asked questions section to find the answer, we are sorry it hasn’t been able to help you on this occasion but don’t worry we are here to help and pride ourselves on offering a ‘Local-Style’ service; please visit our Contact Us Page Here… We can be contacted by Facebook, Twitter, email or the good ‘ole phone, we’re waiting to hear from you, thank you.

Upendo Disclaimer*

  • The contents of this website, blogs, and the newsletter are gleaned from our experiences and observations as natural healers or natural therapist practitioners, they’re meant only for educational purposes and not intended to replace medical advice, consultations, or treatment of any kind.
  • We recommend you see your professional health care provider if you suspect you have an illness or disease of any kind. We are not medically trained from the conventional schools of medicine, but we practice alternative medicine for herbal products & food supplements. Please, we don’t imply that we know what is best for someone else’s body or overall health, ultimately each of us is the only one who knows what’s best for us.
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